May 26, 2009
Dear Kathy,
What a pleasure it has been working with you. I contacted you last year in
desperation, fearing a failing economy and diminished practice growth. At
that time we were prepared to begin making staff layoffs.
In a memo to me you said, "We are not going to participate in the recession,
and we are going to outperform the competition."
After hiring you and implementing the changes you recommended, I'm happy to
report that we are on pace to have our best year ever!
Thank you for your coaching and advice. You have made a terrific contribution
to the growth of our practice.
Sincerely,
Thomas J. Meschke, DDS
Chaska Dental Center, P.A.
Chaska, MN
It seems like the demands placed upon our time to effectively run a dental office
is getting squeezed more and more. The regulations and the laws continue to
put us at risk as small business owners when dealing with human resource issues
especially.
Kathy Asted's implementation of the Bent Ericksen & Associates policy manual
was extremely efficient and effective. She customized the policy manual to
meet our needs with minimal headaches and down time. I feel secure in knowing
that from a legal standpoint, our office is up to date at the time of implementation
as well as any changes in employment laws that are provided with the annual support
agreement.
The IPM personality profiling that Kathy Asted did for our office allowed doctors
and staff to better understand the differences in personality types. We use
this daily in our communication with each other as well as by identifying communication
styles of our clients.
Our office has used Asted Consulting Associates for our Biannual CPR review and
certification. Paul's Background as an EMT is invaluable in keeping this
course interesting due to his real life experiences and training. In fact,
we hired Paul to do a full review of all the typical medical emergencies possibly
encountered in a dental office. This was done over the course of 10 months
and is intended now to be an ongoing review for doctors and staff. Setting
up the correct systems and protocols for potential emergencies is a daunting task
but Paul helped to make it simple and manageable. We are currently purchasing
a Zoll AED upon Paul's recommendation as well.
Paul presented our entire office prepaid Legal as a group benefit. This allowed
us to be secure in the knowledge that we have access to attorneys at any time.
Additionally PrePaid Legal's Identity Theft Protection plan is the only solution
to the epidemic of fraud using our non-public information.
I strongly endorse Asted Consulting Associates for these various concerns.
Coey J. Husu, DDS
Neal U. Benjamin, DDS, FACD, FAGD
Circle Pines Dental
(Minnesota)
June 28, 2007
It has truly been a pleasure working with Kathy of Asted Consulting Associates.
She has worked diligently to ensure that out practice manual is customized to the
specific needs of our office. Not only is Kathy a kind and intelligent individual,
but she has also proven to be very resourceful in answering our many questions.
We greatly appreciate her work ethic as well as the many skills she demonstrates
in her profession. Out experience has been very rewarding and beneficial to
everyone in our office.
Thomas H Inglis, DDS
Jessica M Knorr, DDS
Inglis Orthodontics, PLCC
June 27, 2008
Thank you again for your help in implementing our human resource management program.
As it turns out, by not just "sitting on it", but also actually using
the program, I saved over $9,000 in the first year.
We had an employee who had been with us a while and who needed to be let go.
Following the Bent Ericksen program and using the appropriate forms, we documented
her last months with us before terminating her employment.
A short time later, I received the expected letter from the state Department of
Employment, saying my future unemployment taxes would need to cover $9,125.00 of
unemployment benefits. These letters tend to assume former employees are justified
in their claims. There is a note that you can "raise an issue" if
you wish.
I faxed the state 13 pages of documentation, including the employee's Acknowledgement
Form for the Personnel Policy Manual, pertinent pages from the Policy Manual, an
Employee Counseling Memo, the Termination of Employment letter and some notes.
To my surprise, within a week, I received the state's Determination of
Ineligibility and Determination of Disqualification letters for the former employee.
The state's written findings were so conclusive, she never bothered to appeal.
Without implementing the management program, and most important, the proper documentation,
I would be paying for a former employee's six month vacation. Thanks again.
Sincerely
Don R. Blakeslee, DDS
Blakeslee Dental
Blaine MN
August 8, 2007
To Whom It May Concern:
It is with honor that we provide this recommendation letter for Kathy Asted, who
is applying for membership to the Academy of Dental Management consultants.
We have known and worked wit Kathy on several projects over the past few years and
have found her to be very knowledgeable in the field of dentistry as well as professional
and accommodating to the specific needs of our office.
We had the privilege of first working with Kathy through her affiliation with Bent
Ericksen & associates. Our office had invested in their human resource
las and compliance product and we were lucky enough to work closely with Kathy on
the development and implementation of our new policy manual. Kathy was extremely
knowledgeable in helping us make difficult policy decisions, as well as introducing
this new product to our employees. With her help, it was a seamless transition.
We also worked with Kathy on a team building project using personality profiling.
Kathy put together a wonderful meeting aimed at helping our team members relate
better to one another and recognizing each of strengths and understanding our differences.
Kathy personalized every aspect of this meeting and made the subject matter fun
and easy to follow.
We wouldn't hesitate to work with Kathy again on future projects. Her
top-notch professionalism and expertise in the dental field is something that would
benefit every dental office.
Sincerely,
Scott B. Peters, DDS, MS
Southern Minnesota Endodontics
Mankato MN
October 23, 2007
As you are aware, we previously had the opportunity to hear Tim speak at a national
meeting. Since then we began using the Bent Ericksen system in our office,
we have been so impressed that we were very excited about the opportunity to have
Tim present in our area. We decided to host an event for our referring dentists
and their office managers to get everyone up to date with current employment law
practices. The meeting was a success! Tim is a very knowledgeable, enthusiastic
and interactive speaker.
We wanted to formally give you guys a big "thank you" for your assistance
with our Employment Law continuing education seminar. We really appreciated
how simple you made the whole process for us. We are please to have provided
our referring dentists with valuable information to help protect and safeguard themselves
and their offices. We have had several comments from attendees about how informative
the presentation was.
Thank you once again! We look forward to working with you in the future.
Regards,
Keith R, Erickson, DDS
John C. Aamodt, DDS, MS
Erickson - Aamodt Orthodontics, PA
Minnesota
November 29, 2006
Dear Kathy and Tim (Twigg),
I wanted to take a moment to thank both of you for the assistance you provided us
in the highly successful Employment Law Continuing Education seminar. We hosted
this event for our referring dentists and were pleased how well attended it was.
It was a huge success!
Bent Ericksen provided us with a great tool to say ‘thank you' to our
referring doctors while giving them good, sound information to help protect and
safeguard themselves and their practices.
All of the doctors that attended found the content of the seminar pertinent, informative,
and nothing short of ‘eye opening'. We received several calls and
many notes of thanks for hosting such an informative event. Most of the doctors
in attendance saw the opportunity to invest in their practices and took advantage
of the fantastic opportunity that was presented to them.
We appreciated how simple and easy you both made this whole process for us.
We were able to gove a valuable gift to our referring doctors without spending time
away from patient care.
We look forward to working with you again in the future.
Best Regards,
Scott Peters, DDS, MS
Southern Minnesota Endodontics
Mankato, MN
March 5, 2006
I thought you did a fantastic job of conducting the meeting on the office manual,
that's the most respectful I've seen the ladies ever. Way to go!
Cindy
Hygienist
Coon Rapids, MN
April 20, 2005
Working with Kathy (Asted) has been fantastic! Her vast knowledge of dental
offices and how they operate helped guide us in many of our decisions during our
transition to the Bent Ericksen Program. She makes herself available and has
been a great resource for me.
Mindy Otto
Office Manager
Southern Minnesota Endodontics
Mankato, MN